1 in 3 Property Sales in the UK Fall Through - Nock Deighton Introduces Innovative Buyer and Seller Protection to Reduce Risks

Nock Deighton are leading the way in addressing a major challenge faced by property buyers and sellers: the high fall-through rate in property transactions. With around one-third of sales in the UK failing to complete, both buyers and sellers are often left dealing with financial strain and disappointment. To combat this, Nock Deighton is proud to be one of the first agencies in the country to offer Buyers and Sellers Protection.

Tackling the High Fall-Through Rate

The property market can be unpredictable, with transactions collapsing for various reasons – from adverse survey results to buyers or sellers pulling out unexpectedly. This not only leads to disappointment but also incurs financial losses for those affected. Recognising this issue, Nock Deighton has taken proactive steps to mitigate these risks with our comprehensive Buyer Information Pack.

How the Buyer Information Pack Helps

Our Buyer Information Pack is designed to streamline the process, ensuring both buyers and sellers have key documentation and additional insurance protection upfront. By providing essential information early in the transaction, we help to prevent unexpected issues from derailing sales, ultimately fostering a smoother journey to completion.

Benefits for Buyers

Buyers often invest significant sums in legal fees, surveys, and mortgage arrangements before completion. If a sale falls through due to circumstances beyond their control, such as a seller withdrawing or an unfavourable survey result, the financial impact can be substantial. To help protect against this, our Buyer Information Pack includes:

• Home Buyer’s Protection Insurance – covering up to £1,500 in legal fees, surveys, and searches.
• Mortgage Advisor Fee Cover – providing up to £300 to offset costs.
• Temporary Accommodation Support – offering up to £500 if completion is unexpectedly delayed.

Benefits for Sellers

Sellers don’t miss out either. Our Seller’s Protection Insurance offers coverage of up to £1,500 for legal fees and other selling costs if a buyer withdraws due to issues such as adverse searches or substantial valuation discrepancies. By providing this security, we help sellers avoid unexpected financial losses and encourage greater transparency throughout the process.

A Smarter, More Secure Property Transaction

Chris Kemp, Sales Director at Nock Deighton, explains:

“After seeing first-hand the residential sales market become more complex and difficult for clients over the last 12 months, we are proud to offer protection for both buyers and sellers during the conveyancing process. From chains, surveys, and life changes, nearly 30% of sales agreed in 2024 collapsed before exchange, costing our clients thousands of pounds. Always looking to be innovative, we are one of the first, if not the first, estate agents in the country to act as an agent, having FCA approval to ensure that the majority of clients’ costs during this process are recovered if the move is unsuccessful.”

Nock Deighton’s proactive approach not only supports their clients but also strengthens the overall transaction process, fostering smoother and more secure property sales.

If you’re looking to move home and want added security, get in touch with our team today to learn more about how our Buyer and Seller Protection can support you.